Q. Can I place an order by phone or email?
A. At this time we do not take orders by phone or email. Please make your purchase by going through the checkout process.
Q. What if I want to order a Third-Street product as a gift?
A. We have made this very easy. Simply place your order by going through the checkout process like normal. Just make sure to specify the shipping address of the person or business receiving the gift so we can ship directly to them. If you have any special instructions just make sure to list them at checkout or send an email to support@third-street.com.
Q. I'm not a gamer. Can I still order a Third-Street product?
A. Absolutely. Many Third-Street products are perfect for workstation use at home or the office. Please browse our collections and find products that are perfect for you. This site was created with the gaming community in mind, but all are welcome.
Q. How soon should I expect my delivery?
A. Typical delivery times are 3 to 9 business days from the time of order. We do our absolute best to make sure this happens for each and every order. Please see our Shipping page for more information.
Q. What payment methods do you accept?
A. We accept Visa, Mastercard, American Express, and Discover. You can also make a purchase using your PayPal account. All are fast, easy, and especially secure.
Q. What if my shipping address is different than my mailing/billing address?
A. This has been anticipated. During the checkout process you will be asked to enter your mailing/billing address first. Once that has been completed you will then be asked to enter the delivery address before finishing the checkout process.
Q. During what hours can I contact Third-Street?
A. We are open 8:00 to 2:00 ET Monday through Thursday. During these times we will be available for immediate response through IM, email, or phone.
Q. What if I want to make a purchase but it's not during normal store hours?
A. Third-Street is set up so anyone can make a purchase 24/7, 365 days a year on all products. Please feel free to shop and purchase any day, any time.
Q. How long before my order is processed?
A. Orders are typically processed within 24 hours of purchase if ordered Monday through Thursday. Orders placed on Friday, Saturday, or Sunday will be processed on the next business day.